Surpassing Customer Expectations for 36 Years & Counting

Thank you to all who have supported MASS on its way to success. I am very proud of what we’ve achieved together. Happy 36th anniversary to all and here’s to many more!

— MASS CEO Brandon Donat 

As businesses re-open at full capacity, managers are eager to make a stunning impression on new and returning customers alike. Companies also find themselves grappling with a host of opportunities and risks in the post-pandemic economy. 

With 36 years of architectural refinishing expertise under our belts, Mid America Specialty Services (MASS) continues to provide the exceptional service our clients can count on. From our humble beginnings as a metal refinishing service back in 1985, our portfolio has expanded along with customer priorities. We offer a full suite of services that enhance aesthetics, reduce costs and boost asset value. 

Mid America Specialty Services CEO Brandon Donat

As our progress is rewarding, we are very excited to maintain the path we are on,” observes CEO Brandon Donat. “I truly believe our passion will help us build on the solid business foundation we’ve laid with commitment, respect, and a sustainable approach, during these 36 years.”

We are especially grateful for all of the dedicated employees who go above and beyond to meet the needs of our customers. As we celebrate our anniversary, here’s what a few of them had to say about what it means to be a member of the MASS team.

Adapting with Customer Needs

Focus on the customer

From the very beginning, everyone at MASS has understood that taking care of customers will always be the key to our own success. We have continually expanded our services in response to client requests, in order to meet the evolving requirements of commercial facilities across multiple industries. 

When commenting on the trends driving the industry over the next few years, our employees emphasized cleanliness, sustainability and safety. Lingering concerns over COVID-19 have led to an increased use of disinfectants that prevent viruses and bacteria from surviving on architectural surfaces. Professional refinishing and sealing make routine cleaning easier and protect against damage from harsh cleaning products

As the need increases for eco-friendly service, MASS works with clients to achieve and maintain LEED certification. On the safety front, our stone floor refinishing methods improve surface traction to reduce the risk of slip and fall accidents

One-Stop Resource for Refinishing Expertise

Technicians on scaffolding restoring a building facade

One team member notes how MASS customers appreciate getting multiple assets serviced by a single vendor, with an assurance of quality each and every time. 

As our company has expanded over the years, so has our roster of industry-leading subject matter experts. That includes award-winning Stone Division Account Manager Vic LaRico and Director of Facade Services Roger Krick, a certified coating inspector who has served more than 250 clients during a career spanning three decades.

From Account Representatives to Operations Managers, every MASS employee prioritizes customer needs in everything we do. Our trained refinishers have the knowledge, craftsmanship and professionalism to make commercial buildings look their best and prevent future issues from arising. Clients know we will do whatever it takes to make sure they are satisfied.

A Culture of Trust

Female employee smiling and waving at camera from her desk

Our core values have remained a part of our walk every day, ever since brothers Dale, Dean and Don Donat first started our family-owned business. Valued relationships with customers and employees are at the heart of all we do. 

In today’s rapidly changing business climate, building managers need an advisor they can trust when it comes to architectural restoration and maintenance. That’s why MASS approaches every customer sale with the attitude of what we would purchase in their situation, knowing what we know as experts in our field. We understand that the best options will not always be the most expensive. 

Clients appreciate the ease and availability with which we communicate before, during and after a job. We work to make things right from start to finish so that we deliver exactly what we sold to each client. Our team prioritizes quick response times and the flexibility to adjust to client schedules. From initial consultation and bidding all the way to post-service follow-up, customers can expect prompt attention to their needs. 

Pride in Performance

Close up of technician refinishing a building facade

MASS employees take tremendous pride in meeting and exceeding customer demand in every aspect of our work. Our professional refinishers know how to keep older surfaces looking like new, prolong service life of architectural assets and reduce maintenance and repair costs for our customers. 

Throughout our history, MASS has invested in extensive training, safety and innovation to continuously build on our expertise. Our technicians acquire advanced refinishing knowledge from hands-on experience provided in state-of-the-art training facilities. We publish informative handbooks filled with the most up-to-date information on industry best practices. 

From making sure customer data is correct to following up after a job is completed, a friendly attitude and high level of service drive the quality of work we do. Customers have a sense of security in working with MASS because they know that, no matter what, we will always make it right. As one team member puts it, “I set high standards in accuracy of work I produce.”

“MASS is extremely proud to be marking our 36th anniversary,” says Donat, “a significant milestone that few companies achieve.

“To our Customers: Thank you for trusting us for many years and making us the leader in our industry. We are honored to have your trust and will work tirelessly to continue to deserve it. 

“To our employees: I am grateful for the opportunity to work with talented, dedicated and passionate people every day. Your commitment to put our customers first and to live our core values have been integral to MASS’s progress and success over the past 36 years.”

If you would like to learn more about architectural restoration services for your organization, please reach out to us at any time.

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