If you take care of your customers and employees, your company will succeed.
These are the core values that have driven us forward at Mid America Specialty Services since 1985. It’s these same values that continue to earn the trust of our clients after 37 years and counting.
What began as a metal refinishing service founded by brothers Dale and Dean Donat has evolved into a one-stop shop for architectural refinishing expertise and innovations. Our team provides services for metal, stone, wood and glass, along with facade and grout restoration. Our clients represent industries ranging from commercial real estate and construction to education and government. We offer custom maintenance plans and work on small repairs and renovations.
At the heart of our success is our people. Our employees go the extra mile to serve our customers because we go the extra mile for them. From rewarding our top performers to innovative training, every MASS team member has the resources he or she needs to achieve a rewarding and fulfilling career.
Core Value Award Winners Go Above and Beyond
Going above and beyond is just the beginning to describe Director of Facade Services Roger Krick. He spent Memorial Day Weekend in 2021 going to Oregon with a colleague to complete a sample for a potential job at the University of Oregon. Roger’s efforts made him our Core Value winner for June 2021.
Our monthly Core Value Award recognizes those team members whose performance surpasses the bare minimum required to meet and exceed expectations. From responding to requests on short notice to doing whatever it takes to get the job done right, these outstanding employees set an example that inspires their colleagues and wows our customers.
Another past winner was Greater Orlando District Manager Vincent Annaloro, who traveled to our Miami office with no notice to help with operations. Vincent took on the process of training, implementing and communicating MASS expectations and processes. Other honorees have included Branch Manager Richie Diaz, whose long, hard hours have kept our Kansas City branch humming, and Account Representative Bruce Brandel for continuously doing the right thing whether anyone is watching or not.
Innovative Training Keeps Our Experts on the Cutting Edge
All MASS employees go through extensive, ongoing training in order to provide the highest quality service to all clients. Our Apprenticeship Program provides on-the-job training which gives new employees a chance to achieve Foreman and Master Foreman status.
But our training program doesn’t just prepare new employees to succeed. It also keeps our seasoned team members up-to-date on the latest techniques and best practices for meeting stringent aesthetic, safety and sustainability criteria. At MASS, we invest in rigorous safety training and inspections at the job site. Our team also includes LEED-certified professionals with experience in helping clients achieve and maintain LEED status.
Employees attend in-person classes led by our company’s top refinishing professionals and leading industry experts. Interactive e-learning lets employees access lessons from any location and track their progress through convenient online tests. We continuously publish original training videos and printed handbooks featuring relevant topics that build additional expertise.
Satisfied Employees Yield Satisfied Customers
At MASS, we understand that happy employees lead to happy clients. That means treating all team members with respect and providing the resources they need to build successful careers. It also means acknowledging and rewarding good performance, being fair and consistent with company policies and building an organization all team members are proud to be a part of.
Throughout our history, we have frequently promoted from within. Not only does this give newer employees something to aspire to, it also means our leadership team possesses the same hands-on knowledge as our technicians at the job site. This guides better decision-making and enables tighter coordination for more dependable service. In addition to the latest tools and training, we provide all of the gear required to work safely in any setting.
Setting employees up for success enables them to provide our clients with quality, dependable service on a consistent basis. When building managers work with MASS, they know they’re working with experts who will listen to their concerns and deliver custom refinishing solutions on every job.
Taking care of our customers and employees has been a way of life at MASS for 37 years. We are grateful for the passion and dedication all of our team members have shown and look forward to achieving new milestones together in the future.
If you need to speak with us about architectural restoration for your organization, please reach out to us at any time. You may call us at 800-544-4576 or contact us online.
